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SMS Program & Consent

This page describes the text message (SMS) program of VASTHOOD INC, doing business as VAST Cleaning, 6017 Simpson Ave, North Hollywood, CA 91606, phone (626) 763-8811. It is published so that customers — and the mobile carriers who review messaging programs — can see exactly how consent is collected, what we send, and how to stop.

Last updated: August 18, 2026.

What we send

We text only people who have booked a cleaning with us. Messages are about that booking:

  • booking confirmations;
  • a reminder the day before the visit;
  • schedule changes and cancellation notices;
  • one message after the cleaning is completed and paid, asking you to rate the service.

We do not send promotional offers, and we do not text people who have not booked a service with us.

How you opt in

There are three, and each is described here in full. Neither is a condition of buying a cleaning: the request goes through whether or not you agree to receive text messages.

1. On our own forms. Wherever we ask for a phone number — the quote form, the booking page, the referral page — there is a separate checkbox directly above the submit button. It is empty until you tick it yourself, and every disclosure sits next to the checkbox itself, not behind a link. This is the live control, photographed on vastcleaning.com/quote:

Our quote form: the phone field and, below it, an empty checkbox reading "Text me about my booking. VAST Cleaning may send booking confirmations, appointment reminders, updates from the crew on the day, invoices and payment links, and one message after the job asking you to rate it. Message frequency varies - typically 2 to 5 messages per booking. Msg and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

The wording of that checkbox, in full:

Text me about my booking. VAST Cleaning may send booking confirmations, appointment reminders, updates from the crew on the day, invoices and payment links, and one message after the job asking you to rate it. Message frequency varies — typically 2 to 5 messages per booking. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

2. On the booking form, where the phone number is entered. When you book a cleaning, the phone number is typed on our own booking form at vastcleaning.com/booking. Directly under that field is a separate checkbox, empty until you tick it yourself, and the booking is accepted whether or not you tick it. This is that checkbox, exactly as it appears on the form:

The booking form: an empty checkbox reading "Text me about my booking. VAST Cleaning may send booking confirmations, appointment reminders, updates from the crew on the day, invoices and payment links, and one message after the job asking you to rate it. Message frequency varies — typically 2 to 5 messages per booking. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase." The box is unchecked until the customer ticks it.

The wording beside that checkbox, in full:

Send me reminders about my booking via text message. I agree to receive text messages from VAST Cleaning about my booking: confirmation, reminders, schedule changes and a request to review the visit. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See vastcleaning.com/policy and vastcleaning.com/terms.

On our scheduling system at account.vastcleaning.com the same choice appears next to the phone field as “Send me reminders about my booking via text message”. That box is also empty until you tick it.

2. By phone. If you book by calling (626) 763-8811, our staff ask whether we may send booking updates by text, tell you that these are confirmations, reminders and invoices, that frequency varies, that message and data rates may apply and that you can reply STOP at any time. Your number is added only after you say yes.

Agreeing to our Terms of Service is not how consent to text messages is given. Consent is a separate, deliberate tick, and it can be withdrawn at any time by replying STOP.

The terms of the program

  • Message frequency varies — typically a few messages around each visit.
  • Message and data rates may apply, depending on your mobile plan.
  • Reply STOP to any message to unsubscribe. You will get one confirmation and no further messages. Reply HELP for help, or contact us at (626) 763-8811 or [email protected].
  • Agreeing to receive text messages is not a condition of purchase. You can book without it.
  • We do not share mobile information or messaging consent with third parties or affiliates for marketing or promotional purposes.

Examples of what you would receive

  • “Hi Ethan, just a friendly reminder that your cleaning appointment is scheduled for tomorrow. Thank you for choosing VAST Cleaning. (626) 763-8811 vastcleaning.com Reply STOP to unsubscribe.”
  • “Hi Karina, your booking was canceled successfully. Questions? Call (626) 763-8811. VAST Cleaning. Reply STOP to unsubscribe.”
  • “Hi Sarah, thank you for using VAST Cleaning. A quick Google review helps us a lot: https://vastcleaning.com/review”

Questions

Call (626) 763-8811 or write to [email protected]. See also our Terms of Service and Privacy Policy.