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These Terms of Service govern the cleaning services provided by VASTHOOD INC, doing business as VAST Cleaning, 6017 Simpson Ave, North Hollywood, CA 91606, email [email protected] (“we”, “us”). They apply when you book a cleaning with us online, by phone, or by text.
By booking a service you agree to these Terms. Please read them — they explain what we do, what we charge, and what happens when plans change.
Effective date: August 7, 2026.
We provide residential and commercial cleaning in Los Angeles and Orange County: standard and deep cleaning, move-in and move-out cleaning, post-construction cleaning, turnovers for short-term rentals, and recurring cleaning for offices, auto shops and buildings.
What is included in each service is defined by the checklist for that service, shown on our website before you book. Anything not on the checklist is not part of the service unless we agree to it in writing.
Our teams clean the inside of homes, apartments, short-term rentals and commercial interiors. The following are outside what we do, and we will say so plainly rather than take the job and disappoint you:
· facade and exterior wall washing;
· carpet and wall-to-wall carpet cleaning;
· steam or dry cleaning of upholstery and mattresses;
· trash and bulky-item removal;
· pest control, and disinfection after an incident;
· cleaning after fire or flood damage;
· biohazards and mold remediation;
· hoarding cleanouts;
· work from ladders above standard height;
· moving heavy furniture and appliances.
Exterior windows we do clean — for houses and apartments only. Commercial buildings and high-rise facades are outside our scope.
Wiping high-touch surfaces with disinfectant is part of a normal clean; post-incident disinfection is not.
For safety and licensing reasons the exclusions above apply even when a checklist does not repeat them. If we find such conditions on arrival, we will tell you and clean everything else that is safely accessible.
A booking is confirmed when you receive a confirmation from us by email or text. Time slots are arrival windows, not exact times: traffic and the previous job can shift arrival, and we will let you know if we are running late.
If the property turns out to be substantially different from what was described when booking — larger, or in much heavier condition — we will contact you before starting and agree on the adjusted scope and price. We never change the price without telling you first.
Our rate is $98 per hour of the visit, with a minimum charge of $125. Two technicians normally work at the same time, so an hour of the visit is about thirty minutes on site. Upfront-rate services are shown with their price before you book.
We accept credit and debit cards, cash, Apple Pay, Google Pay and Zelle. Payment is due when the work is completed, unless we agreed otherwise in writing. Invoices and payment links are sent by text or email.
Tips are welcome but never required, and go entirely to the technicians who did the work.
You can book cleanings on a repeating schedule — weekly, every two weeks or monthly. A recurring booking is not a subscription paid in advance: each visit is charged after it has been performed, at the rate shown when you booked, and you receive a confirmation before every visit.
Recurring visits continue until you stop them. You can cancel the schedule at any time, with no fee and no minimum number of visits — call us, reply to any of our messages, or cancel in your account. Stopping the schedule is free; only an individual visit cancelled less than 12 hours in advance is subject to the fee described below.
If our prices change, we tell you before the next visit, and the new price applies only after you confirm it.
Plans change — we understand. You can cancel or reschedule free of charge up to 12 hours before the start of your arrival window.
If you cancel or reschedule less than 12 hours before the visit, we charge a $50 late cancellation fee. By that point the slot is reserved and the team is scheduled.
If our team arrives and cannot get in — nobody is home, the key or code does not work, or access is otherwise unavailable — we charge the $125 minimum for the trip. Please make sure access details are correct before the visit.
If we have to cancel or reschedule for our own reasons, you pay nothing and we offer the earliest available replacement slot.
You are responsible for giving us safe and lawful access: being present, leaving a key, or providing a door or lockbox code. Any access information you give us is used only to perform the service and is shared only with the technicians assigned to your visit.
Please secure cash, jewellery, documents and other valuables before the visit, and tell us in advance about pets, alarm systems, fragile items and areas you would rather we did not touch.
We ask that the space be reasonably ready: surfaces clear enough to clean, and utilities — water, electricity, working lights — available. If they are not, we clean what we can and the visit is charged as booked.
If something was missed or done poorly, tell us within 24 hours of the visit and we will come back and re-clean it free of charge within 48 hours. This is our quality-control promise, and it applies to anything on the checklist for the service you booked.
The guarantee covers re-cleaning. It does not cover refunds for work that was performed as agreed, or issues reported after 24 hours, when we can no longer tell what happened in the meantime.
Our technicians photograph the result of each visit, and occasionally record short video of the same kind. These photos and videos are our quality control: they let us check that the checklist was followed, settle questions about what was and was not done, and support you if a landlord or a building manager disputes the condition of the property.
We may also use such photos and videos, without identifying you or your address, to show our work on our website and social media. We never publish images that show people, documents, screens, keys, or valuables, and we never publish anything that identifies where you live.
If you would rather we did not use photos or video of your property in our portfolio, just tell us — before or after the visit. Quality-control photos and video are still taken and kept internally, but nothing is published.
VAST Cleaning is bonded and insured, and our technicians are background-checked. Certificates and policy details are available on request.
Accidents are rare, but they happen. If something is damaged during a visit, tell us within 24 hours and give us a chance to inspect it — we will repair, replace or compensate for damage caused by our team, through our insurance where applicable.
We are not responsible for damage caused by pre-existing wear, unstable or improperly installed fixtures, items already broken or loose before we arrived, surfaces damaged by the manufacturer’s recommended cleaning method, or conditions we were not told about in advance.
Nothing in these Terms limits any liability that cannot be limited under California law.
We use the phone number and email you give us to confirm bookings, send reminders and invoices, and answer your questions. If you opt in on the booking form or agree during a call, we may also send you text messages.
Message frequency varies, message and data rates may apply, and you can reply STOP at any time to unsubscribe or HELP for assistance. Full details are in the SMS section of our Privacy Policy. Agreeing to receive text messages is not a condition of purchase.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.
If something goes wrong, please contact us first — almost everything is resolved in one exchange. If we cannot resolve it between us, the dispute will be handled by the state or federal courts located in Los Angeles County, California, and both sides agree to that venue.
We may update these Terms as our services change. The current version is always published on this page with its effective date. Bookings are governed by the version in effect on the day you booked.
VASTHOOD INC (VAST Cleaning)
6017 Simpson Ave, North Hollywood, CA 91606
Email: [email protected]
Website: vastcleaning.com